We here at Dunkin' Brands continue to monitor the current coronavirus (COVID-19) situation very closely. Our focus has been, and will continue to be, the health and safety of our employees, franchisees, restaurant team members, and our guests. Please read below for our ongoing response to COVID-19.
You have been there for us as loyal customers showing your passion and love for our two brands for nearly 75 years. Our franchisees and their employees are committed to being there for you, serving you in the safest way possible and esnuring we are following all national, state, and local guidelines.
Published Wednesday, June 3, 7PM ET
We Are Committed to Building Hope and Unity: Letter from Dunkin' Brands CEO Dave Hoffmann
Dunkin’ Brands Family,
I want to take a moment to reflect on the events of this past week and what it means for all of us.
The disruption we are seeing across our country in the wake of the tragic death of George Floyd is a stark reminder that we have a responsibility to oppose racism, hatred, and injustice in all its forms and to stand with those who have suffered under its weight. These are our customers, franchisees, employees, suppliers, neighbors, and family members, and we are committed to supporting those who are hurting.
As our franchisees and employees deal with all that is happening, we want to make sure we are being as supportive as we can. The Employee Assistance Program, available both to employees and franchisees, continues to be a great resource for connecting with someone to listen and to offer support. In addition, through Dunkin' Brands employee resource groups (ERGs) and through associations like our long-standing NAACP relationship, we will be looking for ways to hear from more diverse voices so that we have a better understanding of what is taking place across the U.S. and to identify ways to help.
Meanwhile, we will lean harder into our values - with an even greater commitment - to be Strong, Smart, and Kind. We are at our best as brands and as individuals when we are living up to the power of unity. We have demonstrated our values throughout the COVID-19 crisis, as we have stood tall for our customers and restaurant teams by doing what's right, putting people over profits, and always having each other's back.
However, the past week has shown that there is more we can and must do. Now, more than ever, the world needs us each to practice empathy, inclusivity, respect, and kindness, and so I am committed, in collaboration with all of you, to continue making the Dunkin' and Baskin-Robbins brands places of hope and unity for every customer and every community.
I believe deeply that we are better when we come together. At Dunkin' Brands, we have the ability - and the responsibility - to keep building unity in our own small but powerful way.
Dunkin’ Brands CEO
Published Tuesday, May 19, 2PM ET
Getting America Running: A Letter from Dunkin' Brands CEO Dave Hoffmann
Throughout this pandemic, we have been guided by one principle: to do what’s right. Nothing is more important to us than the safety of Dunkin’ crew members and guests. Our franchisees, who are small business owners closely connected to the communities they serve, have gone the extra mile to keep their restaurants safely open and their people employed whenever possible. Dunkin’ was one of the first chains to close in-restaurant dining, and we quickly implemented national safety standards including:
- Requiring hygiene training on best-in-class restaurant sanitization and disinfection practices;
- Enforcing social distancing requirements, behind and in front of the counter;
- Requiring the use of face masks and single-use gloves by all restaurant employees;
- Installing plexiglass sneeze guards at the front counter;
- Providing franchisees with infrared thermometers to perform pre-shift employee health checks; and
- Assessing additional innovative safety measures on an ongoing basis.
During all of this, 90 percent of Dunkin’ restaurants in the U.S. have remained open, with even more options to allow guests to get in and get on their way safely. In addition to drive-thru service, we added curbside pick-up, expanded delivery to thousands of Dunkin’ locations, promoted mobile ordering through our app, and suggested payment by credit card versus cash.
Now, as the situation evolves, many guests are beginning to ask when we will reopen our dining rooms.
Working in tandem with our franchisees, and based on the advice of health and government officials, we will be cautious and thoughtful about reopening in-restaurant dining. Decisions will be made on a market-by-market basis and will include enhanced social distancing and safety standards. Thank you for your patience as we move forward.
At Dunkin’, “We’ve Got your Back” is more than just a saying. Since the start of this crisis, we’ve been looking out for our guests, our franchisees, their employees, and the communities we serve. We have prioritized people over profits, and we have chosen to do what is right rather than what is easy.
It is a privilege to serve you, our guests. We promise to do everything we can to keep you running on Dunkin’...proudly, humbly, and most importantly, safely.
Dunkin’ Brands CEO
Published Tuesday, April 28, 10AM ET
Thank You, Healthcare Heroes: Dunkin’ to Offer All Healthcare Workers a Free Coffee and Donut on National Nurses Day, May 6
Dunkin’, its franchisees, restaurant team members, and the Dunkin’ Joy in Childhood Foundation have worked together from the very beginning of the global health crisis to find meaningful ways to say “thank you” to healthcare professionals on the frontlines of the COVID-19 response. In honor of National Nurses Day next week, the brand is showing its appreciation and support for these heroes’ tireless efforts to keep us all healthy and safe, announcing a special in-store offer and a $200,000 grant to support healthcare workers experiencing trauma, and continuing various initiatives to give back to healthcare workers across the country.
Free Coffee and Donut for Healthcare Workers
On National Nurses Day, May 6, Dunkin’ is offering a free medium hot or iced coffee and a free donut – no purchase necessary – to all healthcare workers who visit participating Dunkin’ restaurants nationwide, while supplies last.*
“As a brand with a long heritage of serving those who serve, we appreciate and honor the heroic work and unwavering commitment nurses and healthcare professionals show every day. Their selfless sacrifices inspire all of us to come together to do everything we can to support our communities. We want people on the frontlines to know that we have their backs and they can count on Dunkin’ to help keep them running,” said Dave Hoffmann, CEO of Dunkin’ Brands.
“Hero Recharge” Program
In honor of Pay It Forward Day today, the Dunkin’ Joy in Childhood Foundation is providing critical support to nurses and healthcare workers experiencing trauma due to COVID-19, announcing a $200,000 grant to First Descents, the global leader in adventure-based healing. Through this grant, First Descents will create “Hero Recharge,” a first-of-its-kind initiative designed to leverage adventure-based wellness programs to help healthcare professionals facing significant traumatic stress by improving their psychosocial health, nurturing supportive peer relationships, and better positioning them to carry out their important work.
“Doctors, nurses, and first responders are on the front lines of the most devastating health crisis of our generation,” said Ryan O'Donoghue, Executive Director of First Descents. “In partnership with the Dunkin’ Joy in Childhood Foundation, our goal is to address this trauma through unforgettable outdoor adventures that will nurture supportive peer relationships and give these heroes the respite and renewal they deserve."
Continued Donations to the Frontlines
Dunkin’ will continue to bring food trucks and make product deliveries to hospitals, emergency sites, and first responders throughout the country, particularly in markets where the impact of COVID-19 has hit the hardest. Through funding provided by Dunkin’, its franchisees, and its Foundation, hundreds of thousands of complimentary cups of coffee, donuts, Keurig® K-Cup pods, and Dunkin’ gift cards were delivered to more than 300 hospitals and emergency sites, including Boston Children’s Hospital, Lurie Children’s Hospital of Chicago, Maine Medical Center, Mount Sinai Hospital in New York City, and Thomas Jefferson University Hospital in Philadelphia, among others. In New York City alone, Dunkin’, together with Evy Poumpouras, co-host of Bravo TV’s “Spy Games” and author of “Becoming Bulletproof,” and the NYC Police Benevolent Association, delivered more than 22,000 cups of coffee and donuts combined to nearly every New York City Police Department (NYPD) command center across the five boroughs. To learn more about these community support efforts, please visit here.
The majority of Dunkin’ U.S. shops are open and have limited service to carry-out, drive-thru ordering, with order ahead on the Dunkin’ Mobile App, and delivery, with a select number of locations also offering curbside service.
*Excludes Cold Brew and Nitro Cold Brew, Limit 1 per guest. Not valid on mobile orders.
Published Friday, April 10, 4PM ET
Dunkin’ Shares Update on Preventative Health & Safety Measures
As we continue to navigate the challenges of the coronavirus (COVID-19) pandemic together, the health and safety of our guests, restaurant employees, and communities we serve remains our top priority. As circumstances evolve, you may notice your experience at our restaurants looks a little different. That’s because we and our franchisees are taking enhanced preventative measures at Dunkin’ restaurants nationwide, in accordance with the expert guidance from public health officials, to help protect you and restaurant employees.
Read below for an overview of the latest preventative measures we’ve implemented as a brand:
- Eliminating all dine-in options: We’re currently limiting service to drive-thru, carry-out, delivery, and curbside pick-up, at select locations. All restaurants have closed their dining rooms and outdoor patios to prevent the congregation of customers.
- Encouraging mobile ordering and delivery: We encourage guests to order ahead with the Dunkin’ App or order Dunkin’ for delivery with Grubhub or other delivery partners, whenever possible, to limit person-to-person contact.
- Establishing health protocols for restaurant employees: We’ve implemented temporary brand standards requiring restaurant employees to wear single-use gloves, regardless of the task, and non-medical masks, with instructions on proper use and care. To encourage social distancing amongst restaurant employees, we continue to emphasize the importance of “work-circles” and maintaining a 6-foot distance. Franchisees have marked their floors with painter’s tape in six-foot increments.
- Helping to safeguard restaurant employee and guest interactions: We’ve implemented a temporary brand standard requiring installation of plexiglass as a physical barrier between restaurant employees and guests at the front counter of all restaurants open for carry-out. We also recommend that restaurant employees use trays to hand orders to guests at the drive-thru window.
- Extra cleaning precautions: Beyond our already stringent standards, franchisees have increased the frequency of handwashing and cleaning procedures, including disinfecting high-touch surfaces and high-traffic areas at all stores. Some locations are reducing their hours of operation to allow extra time for deep cleaning and sanitation processes in the evening. We’ve also mandated that all franchisees and their employees retake online food safety and hygiene training courses.
- Protecting guests in-store: We temporarily suspended our refillable travel mug program and eliminated stir-sticks from the condiment stations. Franchisees have placed markings on store floors, spaced six feet apart, where guests can maintain social distancing while standing in line waiting for carry-out.
You have been there for us as loyal guests showing your passion and love for the brand. We’re committed to being there for you, serving you in the safest way possible based on recommendations from health officials. We’ve got your back.
Published Thursday, April 9, 11AM ET
Dunkin's Joy in Childhood Foundation Grants $1.25 Million to Support Community-Based Health and Hunger Relief Organizations
Dunkin’, its Foundation, and franchisees continue to serve those who serve with deliveries to hospitals, launch of DunkinCoffeeBreak.com to send a hero an e-gift card, and more
From the start of the pandemic, Dunkin’ has supported the heroes on the frontlines of the coronavirus (COVID-19) response. Through its Dunkin’ Joy in Childhood Foundation, the company has provided financial assistance and resources critically needed in local communities, while Dunkin’s franchisees, all of whom are independent businesspeople, have stepped up in meaningful ways to meet the unique needs of their neighborhoods and the people they serve.
Today, Dunkin’ announces that $1.25 million in emergency funding, made available by its Foundation in March, has been granted to health and hunger relief organizations throughout the country. Together, Dunkin’ and the Foundation delivered more than 10,000 cups of coffee and 20,000 baked goods to more than 20,000 healthcare workers in recent weeks, with plans to continue serving those who serve – and those in need – during these unprecedented times.
“The heroic people and organizations keeping this country running during such an uncertain time can count on Dunkin’ to have their backs,” said Scott Murphy, President, Dunkin’ Americas. “Through the power of our Foundation and the commitment of our franchisees to give back to the neighborhoods where they live and work, Dunkin’ will continue to support our guests, our communities, and the heroes making daily sacrifices on the front lines of the COVID-19 fight.”
Foundation funding vital community services
In mid-March, the Dunkin’ Joy in Childhood Foundation announced that it was making $1.25 million in emergency funding available for grants to community-based health and hunger relief organizations. The Foundation was immediately inundated with grant applications and was able to quickly overnight $100,000 in grants to needy food banks and community-based food providers. The grants are funding vital services such as emergency food boxes and meal kits for families, backpacks for children displaced from school, and food and water for families in shelters.
According to Ilene Isaacs, Executive Director of Table to Table, “The Dunkin’ Joy in Childhood Foundation has been a leader in quickly assessing the emergency needs COVID-19 has created in our local communities. Without an extensive procedure that would tap the already overtaxed resources of non-profit staffs, the Dunkin’ Joy in Childhood Foundation awarded funding that is helping us serve the people who are now in the greatest need. This emergency grant enables us to provide the food for 100,000 fresh, healthy meals for the families who are struggling throughout northeast New Jersey.”
Dunkin’ delivers to hospitals and healthcare workers
Through funding provided by the Foundation, Dunkin’ has been sending its food trucks and making product deliveries to hospitals and emergency sites throughout the country, serving complimentary cups of coffee and baked goods to help keep hard-working medical staff running. In recent days, Dunkin’ has served product at healthcare facilities, including Massachusetts General Hospital, Dana-Farber Cancer Institute in Boston, Mt. Sinai Hospital in Manhattan, the Office for Emergency Management in Brooklyn, University of New Mexico Hospital, and others, with more visits planned for the coming weeks.
Dunkin’ also continues to send individual care packages to medical professionals across the country. To-date, the brand has donated 8,000 pounds of Dunkin’ packaged coffee, 3,700 boxes of Keurig® K-Cup pods, and nearly 40,000 Dunkin’ gift cards in care packages distributed to 170 hospitals, first responders, and food banks across the country.
Franchisees give back to their communities
In addition to making individual deliveries and donations to healthcare organizations and first responders, Dunkin’s franchisees are taking action to support the people in the communities where they live and work. A few examples include:
- Lou and Julie Cabral are assisting school-aged children who may not know where their next meal will come from by offering them a free drink, sandwich, and donut at their nine Dunkin’ shops in Richmond, Va.
- In Massachusetts, Jim and Stephanie Allen are delivering complimentary meals to elderly customers who live across the street from one restaurant.
- Jerry Fives has turned the dining room of one his restaurants into a sewing room where his employees are sewing face masks for the local senior center in Dickson City, Pa.
- In San Diego, franchisee Tali Burton is recognizing medical staff and first responders with free beverages, and he has donated coffee and donuts to the California Highway patrol to bring to local healthcare facilities.
To learn more about community support efforts, please visit here.
Dunkin’ this week launched an online gift card site, DunkinCoffeeBreak.com, so that guests can send a Dunkin’ e-gift card as a small token of appreciation to thank a doctor, nurse, first responder, teacher, grocery clerk, postal worker, neighbor, or any hero in their life. For every card purchased at this site, Dunkin’ will donate $1, up to $100,000, to the Dunkin’ Joy in Childhood Foundation emergency funds, specifically for non-profits helping families affected by COVID-19.
The majority of Dunkin’ U.S. shops are open and have limited service to drive-thru ordering, carry-out, and delivery, with a select number of locations also offering curbside service.
Published Tuesday, March 31, 9AM ET
Proud to Keep Our Heroes Runnin’
On behalf of everyone at Dunkin’, we want to send a heartfelt thank you to the heroes across America who are tirelessly protecting our communities – the doctors, nurses, first responders and everyone on the front lines of this crisis.
We’re also in awe of the kindness we’ve seen on display throughout our communities. Alex Smigelski, a Dunkin’ franchisee with restaurants in New York and co-chair of the Dunkin’ Joy in Childhood Foundation, is proud to see his community come together to support their local heroes.
“Everywhere we look, people are helping out. People are buying groceries for their elderly neighbors and supporting local businesses like mine by ordering takeout or delivery,” Smigelski said. “I am deeply proud to be a part of a group of dedicated people that are supporting their communities – in big and small ways – because it’s the right thing to do.”
- Our franchisees, who live and work in the communities they serve, are helping the helpers through donations, special programs for first responders and more. We’ll be featuring a few of these franchisees making a difference in their communities through an upcoming blog series.
- Over the next few weeks, Dunkin’ sampling vans will be visiting hospitals through the Northeast to distribute thousands of free cups of coffee and MUNCHKINS® donut hole treats to health care workers, bringing a small moment of relief to their busy days.
- To brighten the spirits of healthcare professionals, we’ve sent 4,000 pounds of Dunkin’ ground coffee, 2,000 boxes of Keurig® K-Cup pods and 23,000 Dunkin’ gift cards as part of special care packages to 85 hospitals across the country to-date, with more to come.
- The Dunkin’ Joy in Childhood Foundation activated $1.25 million in emergency grants for health and hunger relief organizations working on coronavirus relief. These grants will focus primarily on hunger relief efforts, including emergency food boxes and meal kits for families and children, backpacks for children displaced from school, as well as funding for food and water for families in shelters.
While these acts are small compared to the sacrifices our healthcare workers and first responders are making, we are hopeful that we’ll get through this by working together and supporting our heroes and our communities.
We know people rely on Dunkin’ to keep them running in both good times and bad. We and our franchisees across the country will continue to look for ways to help because we’ve got your back.
Published Tuesday, March 24, 10AM ET
Dunkin’ Brands Offers Relief Options to Franchisees
At Dunkin’ Brands we’re continuously evaluating ways we can support our franchisees, employees and guests throughout the evolving Coronavirus (COVID-19) health crisis. On March 19, we announced that Dunkin’ Brands is temporarily extending payment terms for royalties and advertising fees (and certain other items) for our Dunkin’ and Baskin-Robbins franchisees in the U.S. and Canada to provide them with more financial flexibility.
Dunkin’ Brands is also giving franchisees the flexibility to respond to changing circumstances to help ensure the safety of restaurant employees and guests. This includes offering franchisees the option to reduce hours of operation to provide relief to employees and allow extra time for deep cleaning, and temporarily close restaurants in areas where there are other Dunkin’ or Baskin-Robbins shops nearby.
As of March 17, service at Dunkin’ U.S. and Baskin-Robins U.S. and Canada restaurants is temporarily limited to drive-thru ordering, carry-out and delivery, with a select number of locations also offering curbside service.
Published Thursday, March 19, 7AM ET
Dunkin’ Foundation Activates $1.25 million in Emergency Funding for Coronavirus (COVID-19) Response
The Dunkin’ Joy in Childhood Foundation is activating $1.25 million in emergency funding to support health and hunger relief organizations on the frontlines of the Coronavirus (COVID-19) response.
This includes a $250,000 donation to the Boston Resiliency Fund which was established by Boston Mayor Marty Walsh to provide essential services to Boston residents whose health and well-being are most immediately impacted by the Coronavirus (COVID-19) pandemic.
The Dunkin’ Joy in Childhood Foundation brings joy to kids battling hunger or illness. Many of the Foundation’s grantees, which include health and hunger relief organizations, are seeing a huge uptick in the volume of clients they serve and are facing unprecedented and costly challenges in the wake of the Coronavirus (COVID-19) pandemic. Emergency grants from the Dunkin’ Joy in Childhood Foundation are meant to provide flexible funding for organizations so they can apply for the support they need.
“At Dunkin’, we care deeply about the neighborhoods we serve. In these unprecedented times, I want our community partners to know that Dunkin’ has their backs,” said Dave Hoffmann, Dunkin’ Brands CEO. “I’m proud that our Foundation can make a difference at the heart of the relief effort where our communities need it most.”
Knowing hospitals are preparing for unprecedented numbers and food banks and pantries are experiencing disruptions to their supply chains, volunteer bases and delivery systems, the Foundation has decided to open flexible funding to respond to grantees’ needs.
“Dunkin’ is made up of thousands of independent businessmen and women who care deeply about the communities they serve and demonstrate that care by supporting our Foundation in addition to hundreds of other local charities,” said Alex Smigelski, Dunkin’ Franchisee and Co-Chair of the Dunkin’ Joy in Childhood Foundation. “The Dunkin’ Joy in Childhood Foundation has been working with hunger relief organizations and hospitals for many years, and we know that now, more than ever, they need resources and flexibility to be able to help those most impacted by the pandemic. We are happy to be able to give this support and want to encourage everyone to step in to help our communities during this time of great need.”
Donations to the Dunkin’ Joy in Childhood Foundation’s COVID-19 Emergency Fund can be made at www.joyinchildhoodfoundation.org.
Nonprofits are invited to apply for a grant at www.joyinchildhoodfoundation.org/covid19grants. Grants will be reviewed on a rolling basis and donations will be made immediately upon approval.
Published Thursday, March 19, 7AM ET
Dunkin’ Joy in Childhood Foundation Activates $1.25 million in Emergency Funding for Coronavirus (COVID-19) Response
Letter from Dunkin’ Brands CEO Dave Hoffmann
To our Dunkin’ family,
Dunkin’ restaurants operate at the heart of the community, and our franchisees – the thousands of independent businessmen and women who own and operate these restaurants -- care deeply about the neighborhoods they serve. They demonstrate their care on a daily basis by supporting our Foundation in addition to hundreds of other local charities. Today, as a result of their support, I’m proud to announce that our Dunkin’ Joy in Childhood Foundation activated $1.25 million in emergency funding for organizations on the frontlines of the Coronavirus (COVID-19) response.
We want our community partners to know that in these unprecedented times, Dunkin’ and the Dunkin’ franchisees have their backs.
The mission of the Dunkin’ Joy in Childhood Foundation is to bring joy to kids battling hunger or illness, and many of the Foundation’s grantees are health and hunger relief organizations at the heart of the relief effort.
In the past few days we’ve talked to partner food banks experiencing unprecedented need with limited volunteers and supply chain disruptions. We’ve connected with our partner hospitals who are preparing for an influx of patients. With this emergency funding, our goal is to provide flexible grants to the organizations who need it the most, as quickly as possible.
This support can make a real difference in a critical time. End 68 Hours of Hunger (Barnstead, N.H.), a recent grantee of the Foundation, sent us this letter yesterday:
“Typically this time of year when heating costs decrease, we see our number of clients decrease. With this pandemic, numbers are increasing and our costs are rising due to the scarcity of food in supermarkets. We’ve had to find alternative sources of food, and thanks to our gift from the Dunkin’ Joy in Childhood Foundation, I am relieved we were able to do this WITHOUT HESITATION. We are able to feed kids during this time of crisis, and parents are responding with gratitude. You have allowed them some comfort in this scary time.”
If you know of a nonprofit organization needing support, please encourage them to apply for a grant at www.joyinchildhoodfoundation.org/covid19grants. Grants will be reviewed as quickly as possible and donations will be made.
For people looking for additional ways to help, you can donate to the Dunkin’ Joy in Childhood Foundation’s COVID-19 relief fund on our website at www.joyinchildhoodfoundation.org.
We’re proud of our Foundation, and thankful to our Dunkin’ franchisees, who along with their restaurant teams, stand tall and Keep America Running day in and day out. We are happy to be able to give this support and want to encourage everyone to step in to help our communities during this time of great need.
CEO, Dunkin’ Brands
Published Thursday, March 19, 7AM ET
A Message to Baskin-Robbins Guests about COVID-19
Letter from Baskin-Robbins SVP Jason Maceda
Valued Baskin-Robbins Guests,
As we navigate through the challenges of COVID-19, I want to reinforce our ongoing actions designed to help ensure the health and safety of our guests, franchisees, employees, and the communities we serve. We recognize that we are all in this together.
- For Our Shops: Our shops in the U.S. will have reduced hours and will be limited to carry-out service, drive-thru or curbside pickup, which is now being added to some locations. Options will vary by shop as well as by state and local requirements. Our products will also continue to be available for delivery through DoorDash. There will be no access to seating and tables in the dining or patio areas. Additionally, beyond our normal stringent standards, we have increased the frequency of hand washing and cleaning procedures, including disinfecting high-use surfaces and high-traffic areas.
- For Shop Employees: Our franchisees are taking care of their employees, and are committed to providing a clean, healthy work environment. To do our best to keep everyone safe, we are also stressing the importance of social distancing in our shops. And, we are reducing our operating hours to allow extra time for additional cleaning and sanitization processes and to provide relief to our shop employees so they can spend more time with their families.
- For Our Guests: We’re committed to providing the safest and best experience possible, whether through carry-out in our shops, our drive-thru locations, curbside pick-up or delivery through DoorDash. We value the trust you place in us.
For nearly 75 years, Baskin-Robbins has been at the heart of the communities we serve, providing our guests with a place to connect with family and friends over their favorite ice cream flavor. While we know that ice cream isn’t a cure-all, we believe it can make a bad day good and a good day better, and we will continue to do our best to provide our guests with a small taste of comfort amid the current uncertainty. We are grateful to you, our guests, and for our franchisees and their employees who are the backbone of all we do.
We are in this together.
Senior Vice President, Baskin-Robbins
Published Tuesday, March 17, 7AM ET
Dunkin’ to Limit Service Nationwide to Drive-thru, Carry-out and Delivery Service Only
As part of Dunkin’s ongoing efforts to protect customers and restaurant employees in light of the COVID-19 health crisis, all U.S. restaurants are limiting service to drive-thru ordering, carry-out, and delivery only. These restrictions will take effect on Tuesday, March 17.
“As we navigate through the challenges of COVID-19, I want to reiterate our commitment to the health and safety of our guests, franchisees, employees, and the communities we serve,” said Dave Hoffmann, Dunkin’ Brands CEO. “We are continuing our legacy of being there when people need us most by taking additional steps to be a safe and welcoming environment during all of this uncertainty. We are grateful for the dedication of our franchisees and crew, who make our brand stand tall every day.”
With the majority of transactions at Dunkin’ U.S. restaurants already carry-out orders, the company announced that franchisees will take the following steps to ensure the safety of restaurant employees and guests:
- Immediately remove tables and chairs from all restaurants and outdoor patios to prevent the congregation of customers
- Encourage mobile ordering through the Dunkin’ app to limit person-to-person contact and to move guests through the restaurants as quickly as possible
- Promote delivery service via Grubhub and other delivery partners where available
- Expand curbside service through the Dunkin’ app at select restaurants
- Reduce hours of operations to provide relief to restaurant employees and to allow extra time for deep cleaning and sanitation processes in the evening
- Franchisees are also being given the option to temporarily close some locations in markets where there are other Dunkin’ restaurants nearby
The company is committed to supporting franchisees and crew so they can continue to serve great coffee at the speed of Dunkin’.
Published Monday, March 16, 9PM ET
A Message to Dunkin’ Guests about Coronavirus (COVID-19)
Letter from Dunkin’ Brands CEO David Hoffmann
Valued Dunkin’ Guests,
We have a saying here at Dunkin’ about how we treat each other: We’ve got your back.
As we navigate through the challenges of COVID-19, I want to reinforce our ongoing actions to ensure the health and safety of our guests, franchisees, employees, and the communities we serve.
“We’ve got your back” means:
- For the Restaurants … Our restaurants in the U.S. will have reduced hours and will be limited to drive-thru and/or carry-out-only service. All seating and tables will be removed from the dining and patio areas. We have increased standards on the frequency of hand washing and cleaning procedures, including disinfecting high use surfaces and high traffic areas.
- For the Restaurant Employees … Our franchisees are taking care of their crew and managers and are committed to providing a clean and healthy work environment for all employees. To keep everyone safe, we are stressing the importance of social distancing in our restaurants. The reduced operating hours will also allow our restaurant employees to focus on their families as well.
- For Our Guests … We’re focused on making your experience as frictionless as possible, whether through our 5,300+ drive-thru locations, On-the-Go ordering and curbside pickup through the Dunkin’ app, or delivery through GrubHub and other providers. Rest assured, we are committed to providing a safe, secure experience at Dunkin’-- offering you something familiar and welcoming amid so much change.
For more than 70 years, Dunkin’ has been at the heart of the communities we serve, keeping America running and taking care of our guests. We are grateful for the dedication of our franchisees and crew members, who make our brand stand tall every day. We’re continuing our legacy of being there when people need us most by taking these additional steps to be your place of comfort during all of this uncertainty.
As always, here at Dunkin’ - We’ve got your back!
CEO, Dunkin’ Brands
Published Monday, March 9, 10:30PM ET
A Message to Our Guests about Coronavirus (COVID-19)
Letter from Dunkin’ Brands CEO David Hoffmann
To Our Guests,
At Dunkin’ Brands, we take a lot of pride in being part of your everyday, and there is nothing more important to us than the safety and well-being of our guests, employees, and the communities we serve. With Coronavirus (COVID-19) on the minds of many, I want to take a moment to personally update you on the steps we are taking both at Dunkin’ and Baskin-Robbins to ensure your health and safety during these challenging times.
To help protect our restaurants against COVID-19, we are in constant communication with local, national and international health officials as well as the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As a global company, we have relationships with health experts across the world and are leveraging these resources to ensure our teams have the most current and effective tools for restaurant sanitation. Our goal is to ensure the restaurant policies we put in place meet or exceed their recommended guidelines.
Additionally, we have appointed an internal global task force dedicated exclusively to COVID-19. This team is comprised of leaders from all sectors of our business, and they are meeting daily to provide timely updates and ensure any new developments are handled swiftly and appropriately. I am extremely proud and grateful to the members of this task force for their commitment to our brand, people, and guests during this time.
At the recommendation of our global task force, in addition to the steps we and our international franchisees and licensees have taken in their restaurants, we have a number of cleaning and sanitation initiatives underway in our U.S. locations. These initiatives include: increasing the frequency of restaurant cleaning; requiring franchisees and their crew members to re-take food safety training; temporarily halting food sampling and reusable mug programs; and cancelling non-essential corporate, franchisee and employee meetings as well as non-essential corporate travel.
Our hearts go out to all who have been impacted by the virus, and I want to personally thank all of our franchisees, licensees, employees and restaurant team members who have committed to protect our guests and each other. I’d also like to give special recognition to our Asia Pacific and international teams where the impact of the virus has been most pronounced to date.
As the dynamics surrounding COVID-19 continue to change, what won't change is our commitment to do everything we can to help ensure the health and safety of everyone involved with Dunkin’ and Baskin-Robbins. We have earned your trust for more than 70 years through our commitment to quality, and we thank you for that trust. As we have during other challenging global events, we’ll work tirelessly to persevere through this one together.
CEO, Dunkin’ Brands